Virtual Healthcare Tradeshow:
Pharmacy IVR Systems

QS/1 provides software products, services and support to a variety of healthcare providers including community pharmacies, chain pharmacies, long-term care facilities, institutions, home medical equipment providers and point-of-sale operations.

NRx for Retail/Community Pharmacy
Process new prescriptions and fill refills quick and easy. Integrated services and systems enhance workflow and patient safety in independent pharmacies while providing comprehensive management tools necessary for better profitability.

Multi-Site Management (MSM) & NRx for Chain Pharmacy
Provides multi-site chain store management system making day-to-day pharmacy operations easier and more efficient with centralized data control allowing record sharing across the network and between stores.

PrimeCare for Institutional Pharmacy & Long Term Care Facilities (LTC)
Specifically meets the everyday challenges of institutional and LTC pharmacies with the ability to customize software solutions to fit unique organization needs.

SystemOne for HME Business
Manage any HME business operation, large or small. Manage inventory and electronically bill the DMERC, State Medicaids and other third party payers.

Point-of-Sale
Boost pharmacy profitability with improved inventory management features and electronic price updates.

Interactive Voice Response (IVR)
Manage telephone refills and physician communications while offering 24/7 access.

Interfaces
Enhance operational efficiency with interfaces to many time and money-saving technologies made available for integration with QS/1 software.

QDM Automated Pill Dispensing System
Enhance pharmacy productivity and efficiency while improving patient safety through automated pill dispensing.

VOICE-TECH OFFERS A MODULAR APPROACH TO BRING YOU JUST WHAT YOU NEED

Voice-Tech, an industry leader and innovator in providing Essential Communication Solutions for pharmacies is announcing a new, more flexible offering of its products. This modular approach gives pharmacies a broader choice of inbound and outbound patient communication options. For over twelve years, Voice-Tech has been committed to the pharmacy market place and continues to offer new solutions that give patients a multitude of convenient methods by which to order their prescription refills, including automated Telephone Refills/IVR, Internet on-line and kiosks, all of which can be purchased as separate modules or in combination. And by adding Voice-Tech’s compliance call module to drive up medication compliance and drive further business, pharmacies across the country continue to rely on Voice-Tech to keep their business thriving.

The cornerstone of Voice-Tech’s communication solutions has been Telephone Refills/IVR (interactive voice response). The telephone refill function lets callers submit prescription refill orders that ultimately post directly to the work queue of the pharmacy system, without the direct involvement of the staff, and allows your pharmacy to be open for business 24/7. This module can be configured in several ways: a refill hotline only, answer only after 3 or 4 rings, or as most commonly installed, answer all the pharmacy lines to give maximum benefit and typically provides a Return On Investment of six months or less!

Day or night, the Doctor Fax Authorization module automatically works every time a patient enters a refill that requires authorization, no matter which Voice-Tech solution was used to input the request.

Rx-Pickup gives the pharmacy greater control of the prescriptions in their will-call bins. Rx-Pickup activates automated outbound reminder calls to patients to inform them that their prescription refill order has been filled and is ready for pickup.

Internet Refill Solution allows a patient to request prescription refills via the pharmacy’s web site. Through direct communication with the pharmacy system software, the application confirms and notifies the patient whether or not refills are available and schedules a pickup time. The request is then posted to the pharmacy system work queue.

Quick-Link™ is a fast and easy way for every member of your staff, whether technician or cashier, to enter a refill request.

Refill Assistant™ is a self-service touch-screen that can be placed on the counter or as a kiosk that gives patients the ability to place refill requests from any location that is connected to the pharmacy network-taking only seconds to place the order, without involving the pharmacy staff. With Refill Assistant, patients can avoid the need to stand in long waiting lines.

Auto Attendant/Voice Mail Feature – gives callers a menu of choices and allows for transfers within a pharmacy as well as the ability to leave voice mail messages by doctors or patients.

Custom Order Module - for expanded shipping choices and/or confirming credit card information.

Outbound Call Module - This software allows for multiple new outbound call applications. First of these is compliance calls which allows for proactive reminder calls when a prescription is due to be refilled.

Long Term Care Module – Allows for streamline orders in low to medium volume long term care facilities.

TeleManager Technologies, Inc. is the industry’s only IVR Company with several completely different IVR products making it possible for independent, chain or health system pharmacies to select the IVR system that best meet their practice and budgetary needs. And, our more than 10 years experience in working with all types of pharmacies has taught us how to make the installation and training easy for all involved.

Our list of products includes:

TeleManager™ Hosted IVR Service is a patented outsourced (ASP Model) IVR service that enables a pharmacy to offer their patients with a toll free automated refill “hot line” they can call anytime. The service also accepts all phone calls placed to the normal pharmacy phone number but that are not answered for any reason; such as all lines are busy or it is after hours. All patient information is captured at the TeleManager telecommunications operations center and faxed or emailed to the pharmacy in an orderly manner for processing. This unique service is the most affordable way to provide IVR.

TeleManager™ On-Demand IVR System builds on the same patented outsourced (ASP Model) functionality as the hosted service (above) but adds the functionality of interfacing with your pharmacy management system so that refill request are seamlessly routed over a secure internet connection directly into your pharmacy system’s refill queue. Installation does not require the purchase or installation of any hardware or cabling making the On-Demand System the easiest and most affordable ways to bring the benefits of fully integrated IVR to your pharmacy.

Refill TeleManager™ In-Store IVR System is the most versatile, cost-effective and easy-to-use traditional in-store IVR system in the industry. Currently used in literally thousands of pharmacies in all practice settings this full featured in-store system interfaces with you phone and pharmacy management system to allow you to simplify pharmacy operations and provide even more personalized customer service.

TeleManager Refill NetManager™ is an interactive on-line prescription service that enables your patients to request refills over the internet at any time that is convenient for them. NetManager can be interfaced with your pharmacy management system so that refills are validated and posted into your pharmacy management system’s refill queue in real time.

OverflowManager™ is TeleManager’s patented IVR service that provides over capacity relief when all phone line are in use. This truly unique service means your patients and prescribers will never have to listen to a busy signal and could eliminate the need for pharmacies to add expensive additional phone lines. All prescription orders are captured in TeleManager’s telecommunications operations center and sent t directly into your pharmacy management system.

TeleManagerCentral™ IVR System is an advanced Voice over IP capable solution that allows chain and multiple-location pharmacies to benefit from their economies of scale. This system resides at a central site and interfaces with all your telecommunications, pharmacy management system, workflow or central fill software to provide genuine benefits for patients, employees and prescribers.

PHARMACY MANAGEMENT SOFTWARE

Work Better…Easier…Faster…and Reduce Labor Costs
RxKey brings vastly improved workflow productivity to your pharmacy bench – whether you’re filling 100 or more than a 1,000 scripts a day – with many workflow options to suit your operation. RxKey also automates many of the functions you are not doing manually.

Make More Money
RxKey is built to support your ability to attract new customers, help promote your front end and total store sales, and expand your business opportunities in ways you may not have thought possible. In addition, our patent-pending ordering system will cut your cost of goods and improve your margins.

Prevent the Losses That Can Ruin Your Business
RxKey protects you from margin erosion that takes a big chunk out of your profits, and RxKey’s special safety features help prevent the unthinkable…the catastrophic losses resulting from customer lawsuits from dispending errors.

Software That Thinks Like a Pharmacist

• Flexible workflow options
• Instant visibility of every script in the work queue
• Unique verification screen allows for instant correction of errors

Lower Cost of Ownership
RxKey combines cutting-edge technology with a fast and intuitive interface that is easy to learn and easy to use. RxKey is an investment in your business- one that will pay for itself in a matter of months and continually make your pharmacy more profitable and more competitive.

Increase Speed, Safety, and Accuracy

• Consistent screens and functions
• Remote prescription processing
• Enhanced DUR checking
• Advanced e-prescribing
• Lightning-fast fill screens
• Flexible navigation-use function keys or the mouse
• Instant online support for claims adjudication bottlenecks

Increase Profits

• RxKey monitors third-party reimbursements, allowing you to automatically capture missed revenue opportunities
• Patent-pending purchasing system will save you money every day
• Data-mining tools give you the power to market more effectively to your customers and physicians, and our experts can even help you get started with ideas
• Full nursing home support

Automate Daily Operations

• Fully automatic price updates, wholesaler updates, and program updates
• Automatic refill
• Integrated inventory control
• Automatic reorder
• One-click and automatic third-party reconciliation

FlexTRAX Solutions
FlexTRAX Solutions, a subsidiary of KeyCentrix, Inc, offers pharmacies a means to meet the requirements of an IRS regulation which prevents merchants from accepting FSA or HRA cards unless they utilize an approved Inventory Information Approval System (IIAS) by July 1, 2009. FlexTRAX is an electronic cash register which allows users to ring up sales; process FSA card, credit card, cash, or check transactions; print receipts; and print reports. Visit http://www.flextraxsolutions.com for more information.

If your business is searching for ways to interact with customers more effectively, Ateb, Inc. has the answer. We develop and integrate scalable IT solutions. We're also the #1 provider for Interactive Voice Response (IVR) solutions for pharmacies and provide applications that comply with HIPAA privacy regulations.

Chain Pharmacy and Retail

While prescription orders are increasing, pharmacies face a number of challenges. There is a shortage of pharmacists, shrinking profit margins, and HIPAA compliance regulations that put an additional strain on operational requirements. To meet demand and balance operational challenges, pharmacies need affordable and efficient solutions that streamline workflow, meet HIPAA regulations, and allow pharmacists to spend more time counseling patients.

Ateb Solutions Can Help

We offer technology solutions that are affordable and effective to meet today's operational challenges. Our pharmacy and HIPAA experts develop technology solutions that address and automate pharmacy operations and HIPAA requirements necessary in the pharmacy.

Ateb's suite of chain pharmacy solutions automates telephone calls to the pharmacy, stores patient signatures electronically, and streamlines the prescription ordering and fulfillment process, helping you meet industry demand.

Ateb also offers retail solutions that streamline and automate the operations of retail transactions. These solutions include specialized IVR systems that automate calls to various retail departments, and order fulfillment solutions that manage and automate retail orders and film processing.

OPUS-ISM is a leading provider of pharmacy management systems to independent, chain, outpatient and institutional pharmacies. OPUS-ISM has been in business for over 20 years and currently has over 1000 clients.

OPUS-ISM provides a robust, modular management system that can be configured to meet any pharmacy’s needs. In addition to software maintenance that comes standard with all OPUS-ISM products, we also offer extended hardware and peripheral systems support and maintenance programs. These programs include both phone support by highly qualified technical staff as well as on-site maintenance and support as required.

Pharmacy Management Systems:

• Systems for Independent Retailers, Clinics, and Institutional Outpatient pharmacies.
• Multi-Site, Central host systems for Chains, HMO’s and Managed Care Pharmacy Providers.
• Systems for Nursing Homes, Hospitals, and Nursing Home and LTC Providers.
• Telephone and Internet Refill Systems and Services for the Pharmacy Retailer.
• Point of Sale Systems for the Pharmacy Retailer.
• Electronically Capture and Display of HIPAA, Rx Pick-Up, Delivery and Credit Card Signatures.
• Prescription Scanning, Rx and Pill Image Display, Workflow and QA Sub-Systems.
• Electronic Physician-Pharmacy Module for Refill Authorization and New Rxs.
• Third-party reimbursement Maximizer.
• Customized systems for Correctional Institutions and Managed Care Providers
• Integration with DME, Automated Dispensing and Medicare Billing.

Pharmacy management becomes more challenging every year, from internet security to complying with HIPAA regulations to Medicare Part D. At SRS, we build pharmacy systems that set the pace for the industry, making your business operate more efficiently and profitably, year after year. And the key to maximizing profitability is total integration from top to bottom.

All of our modules are designed to seamlessly integrate the SRS’ core pharmacy management software, PKonRx. Modules include:

PKonRx

Key Features:

• Linux-based for fast execution
• Automated DUR, AWP, DEA and software updates
• Real-time scanning of unprofitable Rx’s
• Unlimited insurance coverages
• 340B support
• Free data conversion

PKon IVR

Standard Features:

• Direct integration with PKonRx
• Dramatically decrease phone traffic
• Allow customers to order refills or check status of refills when pharmacy is closed.
• Easy pass-through to pharmacy for customers and doctors

PKon eSignature

Collect signatures for:

• HIPAA Notice of Privacy Practices
• Prescription pickup (OBRA 90)
• Authorization of non-safety caps
• Pseudoephedrine/narcotic logging
• A/R charges and “paid outs”
• Credit/debit card signatures
• All from one signature pad!

PKon CL

Clinical label featuring:

• Pill image and description
• Patient allergy and disease states
• Rx history
• History of similar/equivalent drugs dispensed
• DUR, price, AWP & other system messages

PKon POS

Standard Features:

• Direct integration with PKonRx, eSignature and A/R
• Integrated Internet Visa/MC/debit card processing
• Scanning of Rx’s at checkout allows for bin management
• Salesperson tracking

PKon RxImage

Scanning features include:

• Incorporates scanned Rx image on to clinical label
• Minimal interruption to fill process
• Extremely small footprint – less countertop space required
• Better working ergonomics
• Portable

Because SRS develops, supports and services all system modules, SRS eliminates the complexities and costs of dealing with multiple technology providers – giving you a single, unified source for support and service. Allowing you to focus on what you do best- taking care of your customers is SRS’ goal!

One System, One Vendor, One Call…SRS.